Page Description: Information about software product training
Software Training
Information about training in the software
1. Please upload a copy of the curriculum for super-user training. [Client's Name] super-users will be involved in writing and developing reports; not just running them.
2. The recommended duration of the super-user training course is:
2 hours
4 hours
6 hours
1 day
1 day and a half
2 days
2 days and a half
3 days
Comment
3. If you have a proposal for user (not super-user) training that you would like [Client's Name] to consider, please upload a copy of the curriculum for user training. [Client's Name]'s users will primarily be involved in running reports which have previously been developed by super-users.
6. Please note the recommended durations of other training courses.
7. Please identify which of the following training courses can be conducted on-site for [Client's Name]?
Super User Curriculum
User Curriculum
Comment
8. On site training can be delivered in English in a class environment by a tutor or tutors provided by the supplier for up to 20 [Client's Name] trainees (either users or super-users) at a time at [Client's Name]'s premises?
Yes
No
Comment
9. On site training can be delivered in French in a class environment by a tutor or tutors provided by the supplier for up to 20 [Client's Name] trainees (either users or super-users) at a time at [Client's Name]'s premises?
Yes
No
Comment
10. Site based training is a combination of tutor led demonstrations AND exercises performed by the trainees. It is SUBSTANTIALLY more valuable to trainees than a demonstration of the software, an explanation of on-line help facilities and the provision of user manuals.
Yes
No
Comment
11. The supplier acknowledges that [Client's Name] will evaluate super-user's perception of the quality of training provided by the supplier, using a post training questionnaire.
Yes
No
Comment
12. The supplier warrants that if more than 25% of all [~40] [Client's Name] super-users are less than satisfied with the quality of super-user training provided, the supplier will repeat the training at its own expense and [Client's Name]'s convenience.
Yes
No
Comment
13. The following training can be conducted using web-seminars for [Client's Name]?
Super User Curriculum
User Curriculum
Comment
14. Your company provides web based training seminars for this software product in English...
Never ?
Less than once per month ?
Monthly ?
Twice per month ?
Weekly ?
Daily ?
Comment
15. Web-based training seminars will be provided to [Client's Name] free of charge ? If not, please indicate the typical cost per user in the comment field.
Yes
No
Comment
16. Web based training is a combination of tutor led demonstrations AND exercises performed by the trainees. It is SUBSTANTIALLY more valuable to trainees than a demonstration of the software, an explanation of on-line help facilities and the provision of user manuals.
Yes
No
Comment
17. Web based training seminars are also available in which other languages ?
French
German
Italian
Spanish
Dutch
Flemish
Danish
Swedish
Norwegian
18. The supplier acknowledges that [Client's Name] will evaluate super-user's perception of the quality of training provided by the supplier, using a post training questionnaire.
Yes
No
Comment
19. The supplier warrants that if [Client's Name] super-users are less than satisfied with the quality of web based training provided, the supplier will repeat the training at its own expense and [Client's Name]'s convenience.
Yes
No
Comment
20. Do you have any other comments that you'd like to make [Client's Name] aware of regarding the training services which are offered in support of your software product, which haven't already been covered ?
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